Mozilla the company which stormed the web with Firefox has started a live chat support service for Firefox. However the service is opened only for few hours in a day. The help is provided for Firefox related issues only.
The service is started by a handful of volunteers, or we can better say the staffer are just probably fans of Firefox who wanted to help people having trouble with Firefox.
Mozilla states that the service is still in beta and if it becomes a success Mozilla would surely expand it in future. In the recent past Mozilla has been trying desperately to lure I.E users and starting the chat support seems like a big effort. Remember that chat support is something which is only provided by companies providing commercial software.
So, if you're having trouble with Firefox you know where to get help next time.
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